Returns, Exchanges and Refunds

Returns, Exchanges & Refunds


Thank you for shopping at Once an order has shipped, we do not accept returns or exchanges.

Defective and/or Damaged Exchanges (if applicable)
We only replace items if they are defective or damaged, after contacting If you need to exchange it for the same item, send us an email for authorization. Please submit photo images of the damaged or defective product and consider the shipping information below:

To return your defective and/or damaged product, please mail your product to:
Locs’ Brew
14508 Harper Avenue
Dolton, Illinois 60419
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Canceling An Order

Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been in packed or staged for shipping.