FAQs


PAYMENT:

What forms of payment do you accept?
We only accept PayPal and US based credits cards: Visa and Mastercard.
I received an error message that my order cannot be completed but I was still charged. Why?
When your card is reviewed and declined, the funds are placed on hold instead of completing the transaction. This may be due to the payment information being entered is incorrect or an invalid payment option is being used. Your funds will return to your bank in 3-5 business days. If you do not see the funds back in your account after that time, please contact your bank for further information.
Do you accept gift cards?
No, we only accept US based credit cards.
Can I use my PayPal account which has an international card attached to it?
No, it must use US currency to process an order.
Can you provide me a discount code for my order?
Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.

PRODUCT:

What if a product is “Out of Stock”?
If a product is not currently available, it is labeled “Out of Stock”. You can choose to submit your email address to be notified when the product is re-stocked.
Can I find your products at a store near me?
No, Locs' Brew products are only available here, at the Locs' Brew site.
How do I make a return for a purchase I made online?
Once an order has shipped, we do not accept returns or exchanges.
Can I get product samples?
You may request product samples by emailing us at Info@LocsBrew.com, based on availability.

DELIVERY:

After I place my order, when will my order ship?
All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped. Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has shipped.
How can I track my order?
The tracking shows the package was delivered but I didn’t receive my package.
What if I have a lost or stolen package?
Once an order has shipped, Locs' Brew is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
Do you ship internationally?
All orders ship within the United States, Puerto Rico, Virgin Islands and Canada. We do not ship internationally at this time.
Do you ship to PO Boxes?
Yes, we can ship to PO Boxes. Please select FedEx SmartPost when shipping to a PO Box.
Do you ship to military locations (APO/FPO/DPO)?
Yes, we can ship to military locations. Please select FedEx Smart Post when shipping to military sites.
When I enter my shipping address, I am receiving an error that my address is invalid?
Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. Please enter a valid United States address for the carrier to ship to.